The Claims Officer shall have the following qualifications:
- A university degree and/or sea experience in a position of command and/or at least three (3) years relevant work experience in the Company or a similar company;
- A good knowledge of marine insurance and claims handling procedures;
- Excellent command of the English language;
- Good communication skills and an ability to work within a team;
- Conversant with applicable Rules and Regulations.
The Claims Officer is responsible for:
- Proper handling of claims;
- Liaising with other departments within the Company concerning claims handling;
- Maintaining communications with Average Adjusters, Protection & Indemnity Clubs,
- Brokers etc., when, and where required;
- Following up of approved claims for correct and timely payment of collected funds;
- Keeping the appropriate check list for all pending claims up to date and notify the Insurance & Claims Manager for any delays in the collection of claims funds;
- Preparing of claims statistical records;
- Keeping the Claims Manager and other relevant parties correctly informed of all claims related matters;
- Maintaining a proper filing system for each claim;
- Preparing of claims status reports for customers and the Company as required;
- Being adequately conversant with the Company’s Management System;
- Effectively implementing the Company’s Management System;
- Contributing to the development of new or the amendment of existing procedures;
- Promoting and supporting efforts for continual improvement;
- Performing special tasks and projects assigned by the Group General Manager Claims & Legal.
The Claims Officers reports and is accountable to the Group General Manager Claims & Legal.
