Trueport, company under Columbia Group, is the world’s first fully transparent, global port cost ecosystem. At Trueport, we empower ship owners, managers, operators, and port agents with digital tools that bring clarity, efficiency, and measurable savings to port cost management. With over 30 years of maritime expertise behind us, we are reshaping the industry by combining innovation, transparency, and customer success.

As our team expanding, we are looking for an Operator to join our team in Limassol, Cyprus. If you’re passionate about driving change in shipping and want to be part of a high-performance team, this is your chance to join the movement.

About the role:

As a Trueport Operator (DA & Port Costs Operator), you will be at the heart of our operations, ensuring that our customers experience the full value of trueport’s platform. You’ll collaborate with port agents and shipanagers/shipowners, manage port costs, and deliver transparency and efficiency across every transaction.

Responsibilities:

• Benchmark and optimize pricing across the trueport agency network
• Review and validate Disbursement Accounts (DAs) in line with trueport SOPs and principles
• Partner with port agents to deliver seamless execution of the trueport value proposition
• Monitor and report on KPIs for operations, customers, and agents
• Coordinate with port cost teams to manage husbandry and commercial port cost needs
• Work cross-functionally to ensure client requirements are met
• Conduct KYC processes for onboarding new customers and agents
• Manage prefunding and reconciliation of payments to port agents
• Review charter parties to identify cost recovery opportunities for customers
• Ensure proactive accuracy of port costs from enquiry to reconciliation
• Investigate discrepancies in DA expenses and identify root causes
• Execute special tasks and projects in accordance with instructions from the line manager
• Contribute to the development of new or the amendment of existing procedures
• Promote and support efforts for continual improvement

Requirements:

• Strong command of English (written and verbal)
• Excellent communication and teamwork skills
• Minimum 3 years of maritime operations experience
• Analytical mindset with attention to detail
• Experience in a customer-facing role
• Strong problem‑solving skills
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

• Adaptability and willingness to learn new tools, tariffs, and operational processes

Desired:

• Bachelor’s degree in Maritime Studies or related discipline
• 3+ years’ experience in the maritime industry with knowledge of commercial operations and ship management
• Understanding of process optimization and efficiency
• Familiarity with performance measurement tools and KPIs
• Experience working with digital maritime platforms
• Familiarity with port tariffs, cost modelling and common port cost components

Our Culture:

At Trueport, customer success is our core. We deliver what we promise, and we’re passionate about transforming the maritime industry. At Trueport we value:

• Innovative thinking with thorough execution
• High attention to detail
• Independence combined with strong teamwork
• A drive to be part of meaningful change

Why Join Us?

• Be part of a pioneering digital platform transforming port cost management
• Work with a global network of maritime professionals
• Contribute to a culture built on transparency, innovation, and customer success
• Grow your career in a high-performance, forward-thinking team